Receipt of remittance fraught with difficulties

Bern (08:48 GMT+08): Janice, please advise: have you received any message from PesoEpadala.com or Globe G-Cash yet?

Janice (08:52): Good morning, Bern.

Bern: Good morning. I trust you've received the question I just sent you.

Janice: OK! Bern.
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Bern: Please advise: what messages, if any, have you received from PesoEpadala.com or Globe G-Cash?

Janice: I'm sorry BERN. What question BERN?

Bern: Have you received any messages from PesoEpadala.com or Globe G-Cash? And what is the result?

Janice: I receive - but I can't read bcoz my cellphone is can't open.

Bern: Please explain.

Janice: Hang I think Bern. I'm sorry for that.

Bern: I think that if you take the battery out of the cellphone then put it back in again you may find that the cellphone will work. It is possible, though, that the date and time will need to be reset. Of course, also, you need to keep the battery charged.

Janice: Yes Bern, already full charge. Bern please send it to my email.

Bern: You please try what I have requested. If you don't know how to do it, please try to get advice from someone who understands cellphones better.

Janice: OK Bern! Wait for 2 min. I try to get advice [from] someone.

Bern: You may also find that there are too many SMS text messages stored in your cellphone and that you need to delete some.

Janice: Bern, it's OK now - I can read the message from Globe G-cash already pick-up.

Bern: Are you saying that you have already picked up the money?

Janice: No, Bern, [they] said that the remittance is ready to pick-up.

Bern: I see. So I suppose you will leave immediately to go and get it?

Bern: Hello! What's the situation?

Janice: I can't receive the remittance #.

Bern: Please explain why you can't receive the remittance number.

Janice: Not in my message I receive this morning from G-cash. I receive the Yahoo message what the Yahoo message?

Bern: I suggest that you try to send a text to Globe saying you have not received the number. Then ask them to please send it again.

Janice: She saying Bern. I go to my email or what? Bern, I think to Jason's email he send. I look to Jason['s] email Bern - wait. Wait Bern. I open Jason['s] email.

Janice: From G-cash: "You have remittance ready for pick-up since yesterday afternoon: pick it up from Globe outlet where you used to pick-up your remittance. From friends@pesoepadala.com." This is the message I received.

Bern: Janice: this morning I phoned Peso Epadala in Sydney but received only a recorded message on an answering machine. Then I phoned their manager Annie on her cellphone and received only another recorded message. I'll have to go offline and try them again. But I can e-mail them.

Also you could e-mail them: I'll give you some addresses. Set the e-mails as high priority.

Janice: OK BERN, thank you.

Bern: Try anna ... That's Anna, one of the managers. There's also Annie... And Boyet, And the Processing Department ... Shirley's e-mail address ... The New South Wales office e-mail address ... You could send a single e-mail to all of those addresses simultaneously by using the CC method.

Janice: OK Bern.

Bern: I trust you are sending an e-mail or two without difficulty?

Janice (12:45:34): Yes! Bern, I send already some message of them all.

Bern (12:46:57): Good. I'll try to phone PesoEpadala.com again soon and after that I also want to send them e-mails.

Janice (152): OK, I'll will wait for her message.

Janice (21:29:09): Good evening, BERN. Thank you very much; I get money at 2 p.m. I buy Jayson vitamins and some fresh fruits - and also medicine. Thank you, Bern, and always take care. We love you. [Received at 22:10:05.]